A driver receives one or more error codes when attempting to log in to the GoDesta Driver App.
The app will continue waiting for a response in case the delay is caused by a slow network connection.
Error Code Definitions
| Error Code | Description |
|---|---|
| DRV | Driver information |
| FLT | Fleet information |
| CHT | Chat messages |
| SVC | Service types |
| WRK | Work diary |
Cause
The error codes appear when the Driver App cannot retrieve the required data from the server within the expected timeframe.
If a single error code is displayed, it may indicate a delay retrieving that specific dataset.
If multiple or all error codes are displayed simultaneously, it generally indicates one of the following:
- Poor mobile reception or unstable internet connectivity on the device.
- A temporary interruption between the Driver App and the GoDesta services.
- A backend service issue affecting the mobile application.
Troubleshooting Steps
1. Check Network Connectivity
- Confirm the device has an active internet connection.
- Test by opening a website or another internet-enabled application.
- If possible, switch between Wi-Fi and mobile data and try logging in again.
2. Check Mobile Reception
- Verify that the driver has adequate mobile signal strength.
- If reception is poor, move to an area with better coverage and retry.
3. Retry the Login
- Close the Driver App completely.
- Reopen the app and attempt to log in again.
4. Verify for Wider Issues
- Check whether other drivers are successfully using the Driver App.
- If other drivers are operating normally, the issue is most likely related to the affected device's network connection.
Resolution
When all error codes (DRV, FLT, CHT, SVC, WRK) are displayed at the same time, and other drivers are able to operate normally, this typically indicates a network or reception issue on the driver's device rather than a system-wide problem.
If multiple drivers are experiencing the same issue, escalate the incident to the GoDesta Support Team for investigation of potential backend service disruptions.
Information Required for Escalation
Please provide the following details when escalating:
- Driver name
- Mobile number
- Screenshot of the error message
- Device type (Android or iPhone)
- Current location of the driver
- Date and time the issue occurred
- Whether other drivers are experiencing the same issue