Overview
How Zone-to-Zone Rates Work
For a job with multiple stops, the system breaks the route into consecutive segments:
- A → B
- B → C
- C → D
- (and so on)
For each segment, the system checks whether a valid zone-to-zone rate exists between the origin and destination zones. If a matching rate is found, the charge is applied for that segment.
Example
Consider the following route:
- Clontarf → Broadbeach
- Broadbeach → Clontarf
If valid zone-to-zone rates exist for both directions:
- Clontarf → Broadbeach is charged using the applicable zone-to-zone rate.
- Broadbeach → Clontarf is evaluated separately and charged again using its applicable zone-to-zone rate.
As a result, two zone-to-zone charges will appear on the job.
Why Am I Seeing Multiple Zone-to-Zone Charges?
Multiple charges occur because each leg of the journey is treated as an individual movement. The system does not automatically assume that a return journey is included within the original zone-to-zone charge.
Including the Return Journey in a Single Charge
If the intention is for the return portion of the journey to be included within the original charge rather than charged separately, the recommended approach is to use a Quoted Rate.
Recommended Process
- Change the job pricing method to Quoted Rate.
- Manually enter the agreed total charge for the entire job.
This approach allows the pricing to be adjusted for a specific job without affecting the customer's standard zone-to-zone rate structure.
Additional Notes
- Zone-to-zone rates are applied based on the configured rate matrix and pricing rules.
- Each consecutive stop pair is assessed independently.
- Using a Quoted Rate is recommended only when an exception to the customer's standard pricing arrangement is required.